Browse the FAQs

+ How do I register for class?

ONLINE:

1. Click the “Book A Class” button in the upper righthand corner of this screen. You will be redirected to our Mariana Tek scheduler.

2. Select the class you want to take by clicking “Reserve.” Note that there are two versions of each class - one Live Stream (Zoom) and one In Studio.

3. You will be prompted to create a Mariana Tek account or login.

4. Make sure the class you chose is correct (Live Stream or In Studio) and click “Make a Single Reservation.”

5. Select your payment option.

USING THE YOGA ROOM HAWAII APP:

1. Download the YOGAROOM HAWAII app on your device

2. Sign up or login if you already have an account

3. Create an account if you are a new student

4. Cllick on the "Schedule" icon and search for the class you'd like to join and click Add Reservation. You can also join the waitlist for in-person classes.

5. Select your payment method or use your current Membership/Class Pack to pay for class.

+ What should I bring to class?

We recommend bringing a mat, towel, and water bottle to all heated classes. We provide blocks, straps, and weights.

Face masks are optional and are not required to take in studio classes.

+ What is your studio etiquette?

~ Arrive on time for class. The studio opens 30 minutes before class, so plan to arrive early and get settled in. The front door will be locked 5 minutes after the start of each class.

~ Leave your slippas in the entrance area to help keep our studio floors fresh and clean.

~ Check-in at the front desk for each class you take.

~ Place all personal items such as bags and cell phones in a locker to keep our space distraction and clutter free.

~ Silence any wearable devices prior to the start of class such as an Apple Watch or Smart Watch.

~ Stay for savasana. The final pose of each class is the most important one. If you can't stay for the whole class, please notify your instructor before class starts and plan to leave the studio room quietly before savasana begins.

~ Put any props you used during class outside of the studio room so they can be sanitized for the next group of yogis.

~ Return any rented items such as yoga mats and towels in the appropriate bins in the hallway.

~ If you can't make it to a class you registered for, please remove yourself from the class on the app to make space for another yogi.

+ How do I access Live Stream?

Fifteen minutes before class starts you will receive an email with the Live Stream link. The first time you take a Live Stream class, you will need to download the Zoom app onto your device and create a Zoom account.

+ How do I access Video Library classes?

You can access our Video Library through our website under the "Classes" tab or on the Yoga Room Hawaii app.

+ How far ahead of time can I register for class?

You can register for in studio and Live Stream classes up to 7 days in advance. If you plan to take in-studio classes, we recommend signing up at least a few days ahead of time, as spots are limited. If class is full, you can always join the waitlist.

+ Where should I park?

There is a municipal parking lot at our building that charges $1.50/30 minutes to park. Cash is not accepted in the lot, so please be prepared to pay with a credit card. There is also metered parking on 12th Avenue as well as the parking lot across 12th Avenue.

+ When should I check in for class?

We open the doors 30 minutes prior to class time. We recommend arriing at least 15 minutes before class starts to check-in and get set up for class. Doors are locked at the start of class time.

If you are taking a Live Stream class, please log in 5 minutes before the start to class to ensure that you are logged in and ready to start when class begins.

+ Why are some classes heated?

Heat is widely-loved in yoga classes because it helps your body warm up quickly. In some classes heat is used to build intensity while in others it is used to help you safely move into deeper stretches. We use infrared heat in our studios, which helps heat your body without adding humidity to the room.

+ Do I need to have my video on for a Live Stream class?

We want you to do whatever makes you feel comfortable! We love to be able to put a face to a name, and many of our students say that keeping the camera on helps them feel connected and accountable. Do what’s right for you.

+ What if I didn’t receive a Live Stream link in my email?

Check your spam folder and search your inbox for Yoga Room Hawaii. If you still can’t find your link, give us a call at the studio at (808) 376-0087.

+ I’m on the waitlist to take class. What now?

If you are accepted off the waitlist, you will receive an email letting you know that you secured a spot in class. Keep an eye on your email in the two hours before class starts.

+ What if I missed class?

We do not have any cancelation or missed class fees.

+ Can I buy a Class Package with a gift card?

Yes. You can use a gift card for any one-time purchase (i.e. single classes, 5 or 10-class packages, and retail items). Gift card purchases can be made in-studio or over the phone. Give us a call at (808) 376-0087 or send us an email at studioassistant@yogaroomhawaii.com.

+ How do I purchase a Yoga Room Membership?

You can purchase a Yoga Room Membership online (See under FAQ: How Do I Register For Class), in our studio, or by contacting us. Give us a call at (808) 376-0087 or send us an email at studioassistant@yogaroomhawaii.com.

+ Membership Terms:

By purchasing this contract, you agree to join our monthly auto-pay membership. You will be charged your monthly contract rate today and on this same date each month. There are no enrollment or cancellation fees associated with this membership. You will be locked into your current rate for the duration of your membership. If you cancel your membership and choose to return at a later date, you will be subject to the current membership rate and we will not honor your prior membership rate.

Membership Freeze & Cancellation Policy:

To request a membership freeze or cancellation, please visit: www.yogaroomhawaii.com/membership-freezecancel.

Membership Cancellations: Memberships can only be canceled as of the next billing cycle date unless a later date is specified. Memberships CAN NOT be canceled retroactively. Membership charges will not be refunded if you submit your request after you were already charged.

Membership Freezes: Memberships can be frozen for 1 month periods based on your billing cycle date. Freezes CAN NOT be applied for less than a 1 month period. You are permitted to freeze your membership for up to 3 months each year. Your membership will be frozen starting with your next billing date unless a later date is specified. Yoga Room Hawaii does not prorate months of membership, and does not provide refunds or credits for any partial or unused months.

+ What are the benefits of membership?

~ Locked In Rate: You will be locked into your current rate for the duration of your membership.

~ Unlimited Access: Members can take unlimited in studio and live stream classes at YRH.

~ Retail Discount: All members receive a 10% discount on any retail merchandise purchase at any YRH studio, subject to any restrictions imposed by applicable manufacturers. Discount does not apply to water, towels, mats, coconut water, kombucha, DoTerra products, and other items as determined by YRH.

~ Workshop and Program Discounts: Members may be offered discounts on YRH hosted workshops and programs such as teacher training.

+ How do I cancel or pause my membership?

You can submit a membership pause or cancelation request here.

Membership Cancellations: Memberships can only be canceled as of the next billing cycle date unless a later date is specified. Memberships CAN NOT be canceled retroactively. Membership charges will not be refunded if you submit your request after you were already charged.

Membership Freezes: Memberships can be frozen for 1 month periods based on your billing cycle date. Freezes CAN NOT be applied for less than a 1 month period. You are permitted to freeze your membership for up to 3 months each year. Your membership will be frozen starting with your next billing date unless a later date is specified. Yoga Room Hawaii does not prorate months of membership, and does not provide refunds or credits for any partial or unused months.

+ Credit Pack, Drop In, & Workshop Credit Purchase Terms:

All purchases of credit packages, individual classes, and workshop credits are non refundable, non transferable, and no time extensions are permitted. No partial refunds will be given for partial use of credit packages. YRH credit packages may be redeemed and used only at YRH. Credit packages become active upon the first visit date after purchase. Credit packages are personal to the purchaser, and are not assignable or transferable. Credit packages are subject to restrictions, which may vary from time to time, including, without limitation. Credit packages never expire.

+ What is your age policy?

Students under 14 years of age are not permitted to take classes at Yoga Room Hawaii. Students between the ages of 14 and 15 are not permitted to take any heated yoga classes and must be accompanied by their parent/guardian when taking classes. Students age 16 to 18 are permitted to take all classes at Yoga Room Hawaii, but must have a legal guardian sign their liability waiver.